Retail Loss Prevention Customer Service Associate II

$27,144 - $37,960/Yr

HomeGoods - Falls Church, VA

Full-time - Entry Level

Falls Church, VA

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Loss Prevention Customer Service Associate II at HomeGoods plays a crucial role in supporting the District Loss Prevention Manager and Store Management. This position focuses on acting as a visual deterrent to prevent potential loss and dishonesty while ensuring a positive shopping experience for customers. The associate is responsible for maintaining safety, adhering to company policies, and fostering a strong partnership with store teams and loss prevention.

Responsibilities

• Support the District Loss Prevention Manager and Store Management by executing core responsibilities.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a body worn camera as part of the uniform.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all Company Policy and Procedure.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Nice-to-haves

• Experience in customer service or retail environments.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program