Michaels - Wichita, KS
posted 9 days ago
The Retail Manager - Customer Experience Manager at Michaels is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, training team members, and maintaining store recovery standards to uphold the brand's promises. The manager will also oversee customer service, inventory processes, and safety programs while serving as a role model for the team.