Retail Manager - Customer Experience Manager Part Time

Michaels - Blue Springs, MO

Part-time - Entry Level

Blue Springs, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Manager - Customer Experience Manager, you will play a pivotal role in enhancing the customer experience within our store located in Blue Springs, MO. This part-time position requires a dynamic individual who is passionate about retail and dedicated to providing exceptional service to our customers. You will be responsible for overseeing daily operations, ensuring that our store meets the highest standards of customer satisfaction and operational efficiency. Your leadership will inspire a team of associates to deliver outstanding service and create a welcoming environment for all customers. In this role, you will collaborate closely with your team to implement innovative strategies that enhance the shopping experience. You will be tasked with training and developing staff, managing inventory, and ensuring that the store is visually appealing and well-organized. Your ability to analyze sales data and customer feedback will be crucial in making informed decisions that drive sales and improve service levels. You will also be responsible for maintaining compliance with company policies and procedures, ensuring a safe and productive work environment. This position requires a strong focus on teamwork and collaboration, as you will work alongside various departments to achieve common goals. You will be the face of our brand, representing our values and mission to our customers. Your role will be instrumental in fostering a culture of excellence and innovation within the store, making it a great place for both customers and employees.

Responsibilities

• Oversee daily store operations and ensure a high level of customer satisfaction.
• Train, develop, and motivate store associates to deliver exceptional service.
• Manage inventory levels and ensure the store is well-stocked and organized.
• Analyze sales data and customer feedback to drive improvements in service and sales.
• Collaborate with other departments to implement store initiatives and promotions.
• Maintain compliance with company policies and procedures.
• Create a welcoming and visually appealing shopping environment.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with a passion for service.

Nice-to-haves

• Experience in a part-time retail management position.
• Familiarity with inventory management systems.
• Knowledge of visual merchandising techniques.

Benefits

• Flexible scheduling to accommodate personal commitments.
• Employee discounts on store products.
• Opportunities for professional development and training.