Michaels - Goshen, IN
posted 4 months ago
As a Retail Manager - Customer Experience Manager, you will play a pivotal role in enhancing the customer experience within our retail environment. Your primary focus will be to lead and inspire a team dedicated to providing exceptional service to our customers. You will be responsible for creating a welcoming atmosphere that encourages creativity and innovation, aligning with our mission to support makers and creators. This position requires a hands-on approach to management, where you will actively engage with both customers and team members to ensure that our store meets the highest standards of service and product availability. In this role, you will oversee daily operations, including inventory management, merchandising, and staff training. You will implement strategies to drive sales and improve customer satisfaction, utilizing feedback and data to make informed decisions. Your leadership will be crucial in fostering a collaborative team environment, where each member feels valued and empowered to contribute to our mission. You will also be responsible for scheduling, performance evaluations, and ensuring compliance with company policies and procedures. Additionally, you will have the opportunity to collaborate with other departments to enhance the overall customer experience, ensuring that our store remains a vibrant and engaging place for our community. Your ability to adapt to changing circumstances and respond to customer needs will be essential in this dynamic retail environment.