Retail Manager Customer Experience Manager Part Time

Michaels - Goshen, IN

Part-time - Entry Level

Goshen, IN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Manager - Customer Experience Manager, you will play a pivotal role in enhancing the customer experience within our retail environment. Your primary focus will be to lead and inspire a team dedicated to providing exceptional service to our customers. You will be responsible for creating a welcoming atmosphere that encourages creativity and innovation, aligning with our mission to support makers and creators. This position requires a hands-on approach to management, where you will actively engage with both customers and team members to ensure that our store meets the highest standards of service and product availability. In this role, you will oversee daily operations, including inventory management, merchandising, and staff training. You will implement strategies to drive sales and improve customer satisfaction, utilizing feedback and data to make informed decisions. Your leadership will be crucial in fostering a collaborative team environment, where each member feels valued and empowered to contribute to our mission. You will also be responsible for scheduling, performance evaluations, and ensuring compliance with company policies and procedures. Additionally, you will have the opportunity to collaborate with other departments to enhance the overall customer experience, ensuring that our store remains a vibrant and engaging place for our community. Your ability to adapt to changing circumstances and respond to customer needs will be essential in this dynamic retail environment.

Responsibilities

• Lead and inspire a team to provide exceptional customer service.
• Oversee daily store operations, including inventory management and merchandising.
• Implement strategies to drive sales and improve customer satisfaction.
• Conduct staff training and performance evaluations.
• Create a welcoming atmosphere that encourages creativity and innovation.
• Collaborate with other departments to enhance the customer experience.
• Ensure compliance with company policies and procedures.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze sales data and customer feedback to drive improvements.
• Experience in inventory management and merchandising.

Nice-to-haves

• Experience in a creative or maker-focused retail environment.
• Knowledge of current retail trends and customer preferences.

Benefits

• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on products and services.