Retail Manager - Customer Experience Manager Part Time

Michaels - Piedmont, SD

Part-time - Entry Level

Piedmont, SD

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The position involves managing front-end operations in a retail store to ensure a customer-centric shopping experience. The role includes leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. The individual will assist the Store Manager in adhering to Standard Operating Procedures (SOPs) and managing team performance to achieve key performance indicators (KPIs).

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead omnichannel processes and maintain store recovery standards.
• Deliver friendly customer service and assist the Store Manager in managing adherence to SOPs.
• Ensure compliance with applicable laws and company policies.
• Achieve KPIs and manage team performance to meet their role KPIs.
• Plan and lead the execution of in-store events in accordance with company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Support inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with onboarding and training of new team members.
• Coach the customer experience team to achieve results and support talent development.
• Serve as Manager on Duty (MOD) and interact positively with customers and team members.
• Participate in truck unloading and stocking processes to meet standards.
• Cross-train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in custom framing solutions.

Benefits

• Comprehensive benefits package available through Michaels Benefits (MIKBenefits.com).
• Opportunities for personal and professional growth.
• Inclusive work environment that fosters creativity.