Retail Manager Customer Experience Part-Time

Michaels

Part-time - Entry Level

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Manager for Customer Experience is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This part-time role involves ensuring compliance with company policies, training team members, and maintaining store recovery standards to uphold brand promises.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist the Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and company programs.
• Ensure all front-end policies and procedures are followed and manage team KPIs.
• Plan and lead the execution of in-store events in accordance with company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new team members and train the customer experience team.
• Serve as Manager on Duty (MOD) and interact positively with customers and team members.
• Participate in truck unloading and stocking processes to ensure standards are met.
• Cross-train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in custom framing selling and production.

Benefits

• Flexible scheduling options for part-time work.
• Employee discounts on store products.