Retail Manager, Healthcare Food Service

Hospital Housekeeping Systems - Dripping Springs, TX

Full-time - Manager

Dripping Springs, TX

501-1,000 employees

Administrative and Support Services

About the position

The Retail Manager for Healthcare Food Service is responsible for overseeing the daily operations of a retail cafe within a hospital setting. This role aims to create a welcoming environment for hospital staff and families, ensuring they can enjoy quality meals. The manager will lead a dedicated team, focusing on customer satisfaction, team morale, and revenue growth while maintaining high standards of service and operational efficiency.

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth
• Provide leadership that supports a team environment fostering morale, passion, quality, and respect
• Develop and monitor evaluation processes for customer satisfaction
• Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance
• Lead retail team member recruiting, training, development, scheduling, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Manage and monitor all department sales and costs

Requirements

• Minimum associate's degree; bachelor's degree preferred
• 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
• 3+ years of management experience
• Experience with cash handling policies and procedures
• Familiarity with various point of sales (POS)/register systems
• Knowledge of hospital food service operations
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Nice-to-haves

• Proficiency in languages other than English, especially Spanish
• Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training