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Hospital Housekeeping Systems - Albany, NY
posted 14 days ago
Full-time - Mid Level
Albany, NY
Administrative and Support Services
About the position
The Retail Manager manages the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families of patients can take a break and enjoy a nice meal. Lead a goal-oriented retail food service department to create a team environment that is effective, productive, and rewarding.
Responsibilities
- Manage the cafe retail area to provide excellent customer service and support revenue growth
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Develop and monitor evaluation processes for customer satisfaction
- Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance
- Lead retail team member recruiting, training, development, scheduling, and assignments
- Perform daily inspections and assessments and coach and counsel team members
- Manage and monitor all department sales and costs
Requirements
- Minimum associate's degree; bachelor's degree preferred
- 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
- 3+ years of management
- Experience with cash handling policies and procedures
- Familiarity with various point of sales (POS)/register systems
- Knowledge of hospital food service operations
- Computer skills including word processing, spreadsheets, email, and ordering platforms
- Must be willing to relocate for promotion opportunities
Nice-to-haves
- Proficiency in languages other than English, especially Spanish
- Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Employee resource groups (ERGs)
- Career development and ongoing training
