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Hhs Culinary And Nutrition Solutionsposted 6 months ago
$60,000 - $60,000/Yr
Full-time • Mid Level
Toledo, OH
501-1,000 employees
Food Services and Drinking Places
About the position
The Retail Manager for Healthcare Food Service is responsible for overseeing the daily operations of a retail cafe within a hospital setting. This role aims to create a welcoming environment for hospital staff and families, ensuring excellent customer service and driving revenue growth. The manager will lead a team, foster a positive work culture, and implement strategies to enhance customer satisfaction.
Responsibilities
- Manage the cafe retail area to provide excellent customer service and support revenue growth.
- Provide leadership that supports a team environment fostering morale, passion, quality, and respect.
- Develop and monitor evaluation processes for customer satisfaction.
- Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance.
- Lead retail team member recruiting, training, development, scheduling, and assignments.
- Perform daily inspections and assessments and coach and counsel team members.
- Manage and monitor all department sales and costs.
Requirements
- Minimum associate's degree; bachelor's degree preferred.
- 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
- 3+ years of management experience.
- Experience with cash handling policies and procedures.
- Familiarity with various point of sales (POS)/register systems.
- Knowledge of hospital food service operations.
- Computer skills including word processing, spreadsheets, email, and ordering platforms.
- Must be willing to relocate for promotion opportunities.
Nice-to-haves
- Proficiency in languages other than English, especially Spanish.
- Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months.
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Employee resource groups (ERGs)
- Career development and ongoing training
