Retail Manager I

First Interstate Bank - Red Lodge, MT

Full-time - Mid Level

Red Lodge, MT

Credit Intermediation and Related Activities

About the position

The Retail Manager I is responsible for delivering outstanding customer service, achieving growth goals, ensuring operational efficiencies, and developing Financial Service Representatives in a branch with assets of less than $50MM. This role emphasizes building and maintaining client relationships while adhering to First Interstate Bank's service commitments and corporate values. It is a producing position that requires effective management and leadership skills.

Responsibilities

• Facilitate integrated delivery of financial services and products, including referring clients to the appropriate department or division.
• Utilize 360View effectively, including First 15, to record appropriate activities, incidents, referrals, and marketing.
• Oversee the selection, placement, performance, development, promotion, and termination of branch employees.
• Coach and mentor employees in learning the skills required for their roles.
• Monitor and measure performance using the dashboard effectively.
• Ensure operational efficiency, compliance, and quality standards are met.
• Manage all aspects of branch security in accordance with First Interstate Bank's security policy.
• Foster positive community relations in the branch market area and coordinate efforts with other branches.
• Comply with all bank regulations for assigned job functions and complete required training.
• Embrace and promote the First Interstate corporate culture.

Requirements

• High School diploma or GED and three plus years of related experience and/or training required, or an Associate's degree.
• Supervisory or management experience preferred.
• Attention to detail and ability to maintain confidentiality.
• Effective use of tact and diplomacy in client and co-worker interactions.
• Working knowledge of personal computers and software programs like Word and Excel.
• Valid driver's license and customer service background in retail or banking.
• Demonstrated sales skills and ability to coach, mentor, or train others.

Nice-to-haves

• Experience in a retail banking environment.
• Knowledge of banking regulations and compliance standards.

Benefits

• Accrue and use paid time off (PTO) immediately with no waiting period.
• Paid federal holidays in addition to PTO.
• Monthly payments of $100 towards student loan debt until paid off.
• 401(k) retirement plan with a 6% employer match, automatically enrolled from day one.