Retail Manager II

First Interstate Bank • Fort Collins, CO

433d • $63,768 - $105,217

About The Position

The position is responsible for delivering outstanding customer service, achieving growth goals, ensuring operational efficiencies, and developing Financial Service Representatives in a branch with assets between $50 and $125 million. The role emphasizes building and maintaining client relationships while adhering to First Interstate Bank's service commitments and values. This is a producing position that requires active engagement in the delivery of financial services and products.

Requirements

• High School diploma or GED and 4+ years related experience and/or training required; or Associate's degree and 2+ years' experience.
• Supervisory or management experience preferred.
• Attention to detail including verbal and written instructions; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers.
• Working knowledge and use of a personal computer, Word/Excel software programs; valid driver's license; customer service background in retail or banking; demonstrated sales skills.
• Ability to coach, mentor or train others and teach coursework as a subject matter expert; notary certification preferred; consumer and small business lending origination experience preferred; must be a registered MLO as per the S.A.F.E. Act requirements.

Nice To Haves

• Notary certification preferred.
• Consumer and small business lending origination experience preferred.

Responsibilities

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, and investment management.
• Manages and fosters growth in the top 25 customer relationships of the branch.
• Responsible for the selections, placement, performance, development, promotion, and termination of branch employees in collaboration with the Retail Hub Manager and/or Bank President.
• Coaches and mentors all branch employees in learning the skills required for their roles, including technical expertise in consumer and small business lending and opening deposit accounts.
• Ensures operational efficiency, compliance, and quality standards are met.
• Responsible for all aspects of branch security in accordance with First Interstate Bank's security policy.
• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
• Responsible for positive community relations in the branch market area.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Medical, dental, vision, short-term and long-term disability benefits and life insurance.
• Flexible spending accounts and health savings account.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED