Retail Manager NEW as of Nov 14, 2024

$45,000 - $65,000/Yr

Ace Hardware - Miami, FL

Full-time - Mid Level

Miami, FL

1,001-5,000 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Retail Manager at Ace Hardware is responsible for leading a team to provide exceptional customer service while managing store operations. This role requires a proactive approach to creating a positive work environment, overseeing daily store activities, and ensuring customer satisfaction. The manager will work a mix of early mornings, late evenings, and weekends, and will be instrumental in maintaining store standards and staff performance.

Responsibilities

• Create a positive, professional, and safe work environment.
• Oversee receiving, checking in and stocking of merchandise throughout the store.
• Manage the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Maintain the staff schedules to ensure the store is staffed properly at all times.
• Manage staff issues as well as subordinate issues.
• Delegate assignments to Department Specialists, i.e. price changes, special orders.
• Communicate any Store Support Center issues to ownership.
• Provide a positive representation of Ace Hardware.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Assist customers in solving problems with personal, customized service.
• Ensure all pages and calls are answered promptly, courteously and effectively.

Requirements

• High School or GED equivalent education.
• 5 years of formal retail management experience.
• Strong product knowledge and knowledge of store layout and location of products.
• Ability to stand, walk, lift (up to 25lbs), and climb.

Nice-to-haves

• Experience in hardware retail is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance