RETAIL MANAGER (PALOS COMMUNITY HOSP) PALOS HEIGHTS IL

$75,000 - $80,000/Yr

Morrison Healthcare - Palos Heights, IL

Full-time - Mid Level

Palos Heights, IL

10,001+ employees

Food Services and Drinking Places

About the position

The Retail Manager at Morrison Healthcare is responsible for overseeing the retail and cafeteria operations within the Food & Nutrition Services department. This role involves managing staff, ensuring customer satisfaction, maintaining cash controls, and adhering to corporate policies. The Retail Manager plays a crucial role in delivering exceptional guest experiences while promoting healthful eating and sustainability practices.

Responsibilities

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of hourly team members.
• Ensures customer satisfaction and good public relations through the safe and efficient use of resources.
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Completes all daily, weekly, or monthly reports as outlined in corporate policies and procedures on a timely basis, meeting all prescribed deadlines.
• Communicates effectively with all team members, patients, and families.
• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Requirements

• Bachelor's degree in Food Services Technology/Management or related field; or Associate's degree plus three years of directly related experience preferred.
• Minimum of one to three years of retail operational foodservice management experience preferred, depending upon formal degree or training.
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• P&L accountability and contract-managed service experience is desirable.
• Experience with cash retail operations.
• Retail marketing experience is highly desirable.
• Supervisory, leadership, management, and coaching skills.
• Good communication skills both written and verbal.
• Ability to communicate on various levels including management, customer, and associate levels.
• Knowledge of financial, budgetary, accounting, and computational practices.
• Proficient computer skills including various computer programs, Microsoft Office programs, e-mail, and the Internet.

Nice-to-haves

• Experience in retail marketing
• Knowledge of food and catering trends
• Experience with P&L accountability

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance