RETAIL MANAGER (PALOS COMMUNITY HOSP) PALOS HEIGHTS IL

$75,000 - $80,000/Yr

Compass Group - Palos Heights, IL

Full-time - Mid Level

Palos Heights, IL

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Retail Manager at Morrison Healthcare is responsible for overseeing the retail and cafeteria operations within the Food & Nutrition Services department. This role involves ensuring customer satisfaction, managing staff, maintaining cash controls, and adhering to corporate policies. The Retail Manager plays a crucial role in training team members and implementing effective operational standards to enhance the dining experience for patients and visitors.

Responsibilities

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of hourly team members.
• Ensures customer satisfaction and good public relations through the safe and efficient use of resources.
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Completes all daily, weekly, or monthly reports as outlined in corporate policies and procedures on a timely basis, meeting all prescribed deadlines.
• Communicates effectively with all team members, patients, and families.
• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Requirements

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
• Minimum of one to three years of retail operational foodservice management experience preferred, depending upon formal degree or training.
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• P&L accountability and contract-managed service experience is desirable.
• Experience with cash retail operations.
• Retail marketing experiences are highly desirable.
• Supervisory, leadership, management, and coaching skills.
• Good communication skills both written and verbal.
• Ability to communicate on various levels to include management, customer, and associate levels.
• Knowledge of financial, budgetary, accounting, and computational practices.
• Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail, and the Internet.

Nice-to-haves

• Experience in a healthcare food service environment.
• Knowledge of sustainability practices in food service.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)