Retail Manager

Mers / Goodwill - Marion, IL

Full-time - Mid Level

Marion, IL

Specialty Trade Contractors

About the position

The Retail Manager at MERS Goodwill is responsible for overseeing store operations, ensuring that all goals and benchmarks are met while embodying the organization's core values. This role requires strong leadership skills to motivate and manage staff, provide excellent customer service, and maintain a safe and ethical work environment. The position offers opportunities for career growth and is integral to supporting the mission of changing lives through the power of work.

Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill's dress code.
• Other duties as assigned.

Requirements

• High School Diploma/GED required; bachelor's degree preferred.
• Three years of Retail, Warehouse, or Logistics Management experience.
• Valid MO or IL state driver's license and insurance are required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and teamwork.
• Leadership skills including quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Benefits

• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Immediate date of hire individual and family medical benefits.
• Individual and family dental and vision benefits on the first of the month following the hire date.
• Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
• 403(B) Retirement on date of hire.
• 403(B) Retirement + Employer Match after one year of employment.
• 401(A) Retirement on date of hire.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible Schedules.
• Career Growth Opportunities.