RETAIL MERCHANDISE ASSOCIATE

About the position

The Retail Merchandise Associate at TJ Maxx is responsible for delivering an exceptional customer experience while maintaining a clean and organized store environment. This role involves engaging with customers, adhering to operational standards, and supporting various store functions to meet business needs. Associates may be cross-trained in multiple areas of the store, contributing to a positive store culture and operational efficiency.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers.
• Adhere to operational, merchandise, and loss prevention standards.
• Accurately ring customer purchases and returns, counting change back according to established procedures.
• Promote credit and loyalty programs to customers.
• Maintain and uphold merchandising philosophy and follow established procedures and standards.
• Process and prepare merchandise for the sales floor according to company standards.
• Participate in store recovery throughout the day to maintain cleanliness and organization.
• Provide and accept recognition and constructive feedback among peers and supervisors.
• Support store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and responding to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Effective collaboration with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance