RETAIL MERCHANDISE ASSOCIATE

$24,960 - $26,000/Yr

TJX - Winchester, VA

posted about 2 months ago

Full-time - Entry Level
Winchester, VA
501-1,000 employees
General Merchandise Retailers

About the position

As a Retail Merchandise Associate at TJ Maxx, you will play a crucial role in delivering a highly satisfying customer experience. This position requires engaging and interacting with customers, embodying the principles of customer service, and maintaining a clean and organized store environment. You will adhere to all operational, merchandise, and loss prevention standards, ensuring that the store runs smoothly and efficiently. The dynamic nature of the retail environment means that each shift presents new opportunities to discover different products and experiences, making your role both exciting and rewarding. In this position, you will be responsible for role modeling established customer experience practices with both internal and external customers. You will support and embody a positive store culture characterized by honesty, integrity, and respect. Your duties will include accurately ringing up customer purchases and returns, promoting credit and loyalty programs, and maintaining the merchandising philosophy of the store. You will also be involved in processing and preparing merchandise for the sales floor, ensuring that all items are displayed according to company standards. Additionally, you will participate in store recovery efforts throughout the day, maintaining organizational and cleanliness standards for the sales floor and contributing to the overall maintenance of the store. Providing and accepting recognition and constructive feedback will be part of your daily interactions, as will adhering to all labor laws, policies, and procedures. You will also support the store's shrink reduction goals and participate in safety awareness initiatives to maintain a safe working environment. Other duties may be assigned as needed, making flexibility and adaptability key traits for success in this role.

Responsibilities

  • Deliver a highly satisfied customer experience by engaging and interacting with all customers.
  • Role model established customer experience practices with internal and external customers.
  • Support and embody a positive store culture through honesty, integrity, and respect.
  • Accurately ring customer purchases and returns, counting change back according to established procedures.
  • Promote credit and loyalty programs to customers.
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
  • Accurately process and prepare merchandise for the sales floor following company procedures and standards.
  • Initiate and participate in store recovery as needed throughout the day.
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance of the entire store.
  • Provide and accept recognition and constructive feedback.
  • Adhere to all labor laws, policies, and procedures.
  • Support and participate in store shrink reduction goals and programs.
  • Participate in safety awareness and maintain a safe environment.
  • Perform other duties as assigned.

Requirements

  • Possesses excellent customer service skills.
  • Able to work a flexible schedule to support business needs.
  • Possesses strong communication and organizational skills with attention to detail.
  • Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Works effectively with peers and supervisors.
  • Retail customer experience preferred.

Benefits

  • Associate discount
  • EAP
  • Smoking cessation program
  • Bereavement leave
  • 401(k) Associate contributions
  • Child care discounts
  • Cell phone discounts
  • Pet insurance
  • Legal insurance
  • Credit union membership
  • Referral bonuses
  • 401(k) match for eligible employees
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA)
  • Health care Flexible Spending Account (FSA)
  • Life insurance
  • Short and long-term disability
  • Paid parental leave
  • Paid holidays, vacation, and sick leave
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance
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