Travis Credit Union - Vacaville, CA
posted 5 months ago
This position is HYBRID, M-F 9:00-6:00, 40 hours/week. Candidates must currently reside and have a history of self-sourced business within the communities that Travis Credit Union serves: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo counties. The Mortgage Loan Officer at Travis Credit Union (TCU) plays a crucial role in educating and selling prospective mortgage applicants on the best home loan options tailored to their financial situations, all while adhering to Credit Union and regulatory guidelines. The role emphasizes the importance of providing excellent personalized member service by fostering and maintaining positive relationships with members and both internal and external business partners across various delivery channels. The Mortgage Loan Officer is responsible for establishing mortgage loan partnerships with TCU retail partners and actively participating in community organizations and projects. This includes developing effective sales and marketing materials aimed at realtors and the business community, as well as coordinating the planning and hosting of TCU-sponsored live and web-based events and training sessions to enhance brand awareness and cultivate productive business relationships. The officer is expected to develop and maintain productive relationships with realtors and community members to generate the desired volume of mortgage lending loans. They will analyze industry data and collaborate with management to create territory and marketing plan strategies that align with the goals for marketing and loan volume. In addition to selling and originating mortgage loans in compliance with TCU policies and government regulations, the officer will pre-qualify members by identifying portfolio and Fannie Mae underwriting guidelines, FHA and VA requirements, and available down payment assistance programs. They will also quote and explain rates and terms, educate prospective applicants on the best home loan options, and renegotiate loan terms as necessary. The officer will track the loan pipeline to ensure timely processing and act as the primary contact for members throughout the application process, providing regular status updates to maintain effective communication. Furthermore, they will work closely with operations staff to ensure on-time closings and represent TCU professionally within the communities served, enhancing the overall branding and loan growth of the credit union. The role requires a thorough understanding of TCU products and services, policies, and real estate lending regulations, which will be maintained through ongoing training and participation in meetings and workshops. The Mortgage Loan Officer is expected to actively support TCU's Sales and Service culture by offering additional TCU products and services based on member needs, ensuring quality member service at all times, and achieving maximum loan volume while maintaining portfolio quality standards. Building and maintaining relationships with local realtors is essential for future business opportunities, and the officer must stay informed about state and federal laws and regulations relevant to the position.