Retail Operations Coordinator

Bergdorf Goodman - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Operations Coordinator at Bergdorf Goodman will play a crucial role in enhancing retail operations through effective project management, IT support, and process improvements. This position focuses on troubleshooting IT issues, managing store communications, and supporting various operational activities to ensure a seamless experience for both employees and customers.

Responsibilities

• Support store employees by troubleshooting and resolving common IT issues; iPhone/iPad set up, iPhone/iPad everyday management, Microsoft Authenticator
• Maintain customer facing store digital directories
• Manage help desk ticket creation and issue resolution
• Manage shared workspace devices, maintenance and scheduling
• Manage store-level accounts payable and invoice execution, partnering with multiple departments and corporate office
• Support store retail and employee meetings, events, vendor clinic set-ups including AV equipment
• Support with process improvements, pilots/tests, project rollouts, including development of project plans
• Lead efforts on various retail store projects and system implementations
• Execute and support planning and communication of other operational activities, impacting store systems
• Maintaining and improving of retail policies and procedures
• Manage store IT supplies, including budget management, sourcing of improved supplies, collecting store feedback, ensuring store is fully supported
• Maintain accuracy of store location database: POS, land line phones, printers, digital screen and directories, WIFI boosters and antennas, store speakers, including contact lists, and store attributes
• Assist in the procurement of end-user hardware (iPhones, iPads, laptops & accessories such as monitors, keyboards/mice)
• Assist service desk problem resolution for hardware and application issues, and assist with incident response. This may involve in-person and/or phone support
• Coordinate with users to troubleshoot issues, escalate unresolved problems, and ensure timely resolution
• Maintain accurate records of IT hardware inventory, including serial numbers, asset tags, and deployment status.
• Assist in the setup and configuration of new hardware and software applications for end-users
• Collaborate with IT teams to identify and implement process improvements and efficiency enhancements
• Participate in team meetings and training sessions to stay updated on IT policies, procedures, and technologies
• Provide excellent customer service, ensuring a positive experience for all end-users

Requirements

• Experience in retail and/or apparel industries in a role focused on operations with cross-functional exposure (e.g. Sales Operations, Operations Lead/Coordinator, Operations Manager, Information Technology, Accounts/Payable, Event Planning and Execution)
• Exposure to process improvement and project management
• Familiarity with network device management and troubleshooting techniques.
• Experience with iPhones, iPads, desk phones, cordless phones, laptops, printers, digital directories, back of house screens, etc.
• Strong collaboration and team-building skills, with the ability to work cooperatively with stakeholders to achieve mutual objectives.
• Self-starter with ability to identify issues, propose solutions, and suggest/implement improvements
• Excellent time management, strong analytical and problem-solving skills.
• Ability to multi-task and work independently and collaboratively in a fast-paced environment
• Strong verbal and written communication skills to communicate effectively with various departments and levels of management
• Advanced knowledge of Microsoft Office Suite, especially TEAMS, Excel, PowerPoint and SharePoint
• Proficiency with IT help desk ticket creation & tracking, and issue resolution (preferably ServiceNow)
• Experience with IT help desk office hours, and working with tech support
• Exposure to Point of Sale (POS) system functionality, scanners, and printers
• Operate with a service mentality towards the store
• Highly organized and extremely high attention to detail
• Ability to occasionally support a non-traditional work schedule (including holidays and weekends) to support store, as needed
• Demonstrated ability to liaise between Technology staff and other business departments, including experience with technology projects and understanding of technical language
• Demonstrated ability to interpret data analyses for operational insights and areas of needed improvement
• Ability to research, interpret and clearly present findings for decision making
• Demonstrated ability to quickly gain command of new systems

Benefits

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities