Retail Operations Manager

$38,688 - $38,688/Yr

Goodwill - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Social Assistance

About the position

The Retail Operations Manager at Goodwill Southern California is responsible for overseeing the efficient operation of a retail store, boutique, or attended donation center. This role involves leading a team to achieve sales, production, customer service, payroll, safety, and expense control goals, while collaborating closely with the Site Manager. The position requires strong leadership, communication, and management skills to ensure adherence to company standards and to foster a positive work environment.

Responsibilities

• Perform manager on duty activities as assigned by Site Manager, including opening and closing the store.
• Manage operations of a cash register and ensure proper cash handling procedures are followed.
• Train, lead, and encourage Ambassadors to meet sales and production goals while maintaining company standards.
• Provide excellent customer service and engage positively with Ambassadors, customers, and donors.
• Model and communicate Goodwill's Mission and RISE Values to staff and customers.
• Ensure a safe work environment by maintaining cleanliness and following safety protocols.
• Coach Ambassadors on de-escalation practices and loss prevention procedures.
• Identify and communicate operational concerns to the District Manager when necessary.
• Supervise and train Ambassadors, including planning, assigning, scheduling, and directing work.
• Monitor and maintain store standards for sales floor, production area, and safety compliance.
• Train Ambassadors on processing donated goods and e-commerce items to meet business goals.
• Ensure accurate capture of donor information and proper sorting of goods in accordance with SOPs.
• Maintain compliance in the backroom regarding safety and operational procedures.

Requirements

• 1-3 years of supervisory experience in a customer-focused management role.
• High school diploma or GED required; college degree is helpful.
• Ability to multitask projects of varying scope with minimal supervision.
• Proficient in Microsoft Outlook and other necessary technology.
• Strong communication, training, and people skills.
• Demonstrated success with process accountability and multitasking.
• Ability to handle confidential information and maintain punctual attendance.
• Understanding of Goodwill's mission and values.

Nice-to-haves

• Bilingual in Spanish is helpful.
• Experience in retail operations or management is preferred.

Benefits

• Competitive hourly wage of $18.60.
• Opportunities for career advancement within a large non-profit organization.