Retail Operations Specialist

$78,800 - $108,600/Yr

Express Employment Professionals - New York, NY

Full-time - Mid Level

New York, NY

Administrative and Support Services

About the position

The Retail Operations Specialist at PHOENIX Retail, LLC plays a crucial role in enhancing the operational efficiency of Guideshop locations. This position focuses on building and refining processes, tools, and communication strategies to ensure an exceptional customer experience. The specialist collaborates with various teams across the organization and reports directly to the Manager of Retail Operations, working closely with District Managers and Training Specialists.

Responsibilities

• Support Guideshop locations in managing daily operations and executing strategic business initiatives
• Enhance the customer experience by working with partners across the organization to continually improve Guideshop operations
• Partner closely with District and Guideshop Managers as an expert in operations, systems, business tools, and reporting
• Design communication plans for new Guideshop initiatives and collect, edit, and publish daily Guideshop communications
• Support Guideshop locations with day-to-day operational tasks including troubleshooting technology services, system access management, reporting supervision, and system/policy construction
• Build and distribute custom reporting solutions for Guideshop locations
• Liaise Guideshop facilities maintenance and ensure emergency procedures are in place
• Support construction projects and work with cross-functional teams in new store openings and store improvement projects
• Monitor Guideshop operations budget and create tools to drive continuous improvement in expense control
• Maintain vendor relationships and partnerships for Guideshop systems and supplies
• Support the execution of regular Guideshop strategic and educational conferences
• Identify and implement innovation opportunities in Guideshop systems, tools, and technology

Requirements

• 3-5 years of relevant retail operations, retail facilities, or similar experience
• Exceptional written and verbal communication skills
• Extraordinary problem-solving skills and the ability to prioritize workload
• An entrepreneurial spirit and creative thinking to grow company profitability
• Ability to travel to markets across the country to support Guideshop locations
• Flexible schedule availability, including evenings, weekends, and holidays

Nice-to-haves

• Experience in a fast-paced retail environment
• Knowledge of retail technology systems
• Strong analytical skills

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads