Retail Operations Strategic Program Manager

Apple - Cupertino, CA

Full-time

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Retail Operations Strategic Program Manager at Apple is responsible for analyzing retail performance trends and customer insights to drive operational improvements that enhance revenue and customer engagement. This role focuses on creating and managing programs that elevate the customer and employee experience in Apple Retail Stores, requiring a strategic mindset and effective program management skills.

Responsibilities

• Analyze retail performance trends, customer insights, buyer surveys, and external market research to provide insights and opportunities on current and future strategies/customer journeys.
• Develop and present regular reporting on program performance metrics to articulate efficacy and impact of customer programs to overall Stores performance.
• Distill complexity and create simple and elegant solutions that can be adopted in Retail Stores globally.
• Partner across teams globally and with leadership to identify opportunities to iterate on existing programs or to create new programs.
• Creatively problem solve while weighing implications, tracking critical milestones, and proposing changes.
• Build contingency plans and know when to escalate.
• Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.

Requirements

• 5+ years experience or equivalent in Strategy, Operations, Product Marketing, Management consultancy or other analytical roles.
• Strong analytical skills with proven ability to analyze data and insights, ability to turn metrics into narratives that drive action.
• Excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently.

Nice-to-haves

• Expertise in identifying and capitalizing on opportunities for commercial enablement to enhance revenue, increased attach rates, and engagement.
• Experience in analyzing and establishing key performance metrics using data to drive recommendations, decision, and storytelling that resonates with internal audiences.
• Highly effective written and verbal communication skills; ability to distill complexity to be easily internalized for a broad range of audiences.
• Highly effective at building trust and communicating innovative ideas to gain consensus and build partnerships.
• Comfortable delivering persuasive presentations to leadership.
• Ownership mindset and high agency to take a proactive role in problem solving and leading project work-streams from end-to-end.
• BA/BS or equivalent experience, MBA preferred.