Retail Operations Strategic Program Manager

$115,100 - $216,900/Yr

Apple - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Retail Operations Strategic Program Manager at Apple plays a crucial role in enhancing the customer and employee experience within Apple Retail Stores. This position focuses on analyzing retail performance, driving operational improvements, and developing innovative programs that elevate the overall store experience. The role requires a strategic mindset combined with effective program management skills to ensure the successful execution of initiatives that align with Apple's mission and values.

Responsibilities

• Analyze retail performance trends, customer insights, buyer surveys, and external market research to provide insights and opportunities on current and future strategies/customer journeys.
• Develop and present regular reporting on program performance metrics to articulate efficacy and impact of customer programs to overall Stores performance.
• Distill complexity and create simple and elegant solutions that can be adopted in Retail Stores globally.
• Partner across teams globally and with leadership to identify opportunities to iterate on existing programs or to create new programs.
• Creatively problem solve while weighing implications, tracking critical milestones, and proposing changes.
• Build contingency plans and know when to escalate issues.
• Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.

Requirements

• Deep passion for Apple's products and mission.
• Strong analytical skills to assess retail performance and customer insights.
• Experience in program management and operational improvements.
• Ability to distill complex information into simple solutions.
• Strong communication skills for presenting insights and collaborating with teams.

Nice-to-haves

• Experience in retail operations or customer experience management.
• Familiarity with data analysis tools and methodologies.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance