Bob's Discount Furniture - Dedham, MA
posted 2 months ago
Retail Outlet Sales and Operations Managers are TEAM members within the Bob's Discount Furniture organization and play a vital role by assuring stores receive inventory, stage and sell merchandise in a manner consistent with the Company's vision; assisting and enabling stores to achieve established sales/operations expectations and minimizing shrink while achieving Customer Experience guidelines as defined by the Company. The primary function of a Retail Outlet Sales and Operations Manager is to establish a cohesive TEAM that works efficiently and effectively to support store location outlet sales and back-end operations. Responsible to directly manage and motivate teams, to plan, direct and coordinate back-end operations and sales to meet or exceed operational goals, sales goals and the Company's vision by working seamlessly with store management to maintain warehouse safety, outlet standards, merchandising standards, receiving and inventory guidelines and to perform day to day back-end operations and sales according to established Company guidelines. The Retail Outlet Sales and Operations Manager maintains a significant visible presence on the sales floor and warehouse to drive productivity and sales, to assist with customer experience opportunities timely and effectively while promoting and exhibiting The Bob's Way. The Retail Outlet Sales and Operations Manager is responsible for the success and development of sales associates and in achieving location goals. The Retail Outlet Sales and Operations Manager is responsible for maintaining the integrity of location inventory, including appropriate tracking, take with and inventory accounting processes and validates merchandise is received, tagged and staged to achieve optimum sales levels at all times. The Retail Outlet Sales and Operations Manager enforces safety, and all other policies and procedures and takes immediate action to report and correct violations. The Retail Outlet Sales and Operations Manager will recruit, hire and train direct report Retail Outlet Experience Specialists and Retail Product Support Associates, developing and maintaining a TEAM focused on delivering The Bob's Way to Customers, while ensuring departments are staffed and scheduled at all times to meet business needs and Company objectives. The Retail Outlet Sales and Operations Manager conducts regular department meetings to review progress and keep associates abreast of Company initiatives. The Retail Outlet Sales and Operations Manager will complete annual reviews in a timely manner and continually assess the performance of Retail Outlet Experience Specialists and support staff working to promote productivity, efficiency and sales. The Retail Outlet Sales and Operations Manager will partner with Store and Human Resource Management to evaluate, recommend and execute appropriate employee discipline and is responsible for all new hire orientations in accordance with established company guidelines.