Retail packing and shipping center customer service

$24,960 - $28,080/Yr

Nichols Hills Pack and Ship - Oklahoma City, OK

Full-time - Entry Level

Onsite - Oklahoma City, OK

About the position

Nichols Hills Pack and Ship is seeking a full-time customer service representative to join our team. This role involves assisting customers with their packing and shipping needs, providing excellent service, and ensuring the store is organized and welcoming. The ideal candidate will be outgoing, eager to learn, and capable of lifting packages up to 50 pounds. This position offers the opportunity to grow within a family-owned business that has served the community for over 28 years.

Responsibilities

• Provide outstanding customer service by helping customers understand their needs and recommending shipping and print solutions.
• Process and initiate various transactions for customers and assist new customers.
• Greet customers and work the register to process labels for outgoing shipments.
• Identify customer needs and overcome objections to provide the best service.
• Pack various assortments of packages, big or small, according to customer requirements.
• Assist customers with printing and computer services as needed.
• Ensure the appearance of the store is clean and organized.

Requirements

• High school diploma or GED preferred.
• Some warehouse experience is beneficial but not required.
• Proficient in Windows operating system and typing skills.
• Strong communication, interpersonal, and problem resolution skills.
• Detail-oriented with strong organizational and time management skills.
• Reliable and dependable with an energetic, outgoing, customer-oriented personality.
• Ability to lift up to 50 pounds.

Nice-to-haves

• Experience in customer service or retail is a plus.
• Knowledge of shipping processes is beneficial but not necessary.

Benefits

• Paid time off
• Employee discount
• Flexible schedule