Retail Part Time Customer Experience Coordinator

$29,120 - $30,160/Yr

TJX - West Des Moines, IA

Part-time - Entry Level

West Des Moines, IA

General Merchandise Retailers

About the position

The position at Homesense involves overseeing a team of Associates to ensure an excellent customer experience at the front of the store. The role emphasizes customer service, team leadership, and maintaining a clean and organized environment, while also promoting loyalty programs and training staff.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a positive atmosphere.
• Train and mentor Associates on front-end principles and customer service.
• Assign registers and coordinate breaks for Associates.
• Address customer concerns promptly to ensure satisfaction.
• Ensure Associates execute tasks according to store plans and priorities.
• Communicate effectively with management and Associates regarding priorities and updates.
• Provide recognition and constructive feedback to team members.
• Partner with management on training needs for Associates.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink reduction goals and programs.
• Maintain a safe environment.

Requirements

• 1 year of retail experience.
• 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Ability to multi-task effectively.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Ability to train others.

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance