Retail Performance And Store Operations Lead - King of Prussia

Brobston Group

Full-time

About the position

The Retail Performance and Store Operations Lead is responsible for overseeing the shipping and receiving of merchandise, supporting online order requests, and managing operational processes to enhance sales and store profitability. This role involves working closely with the Sales Support Manager and may include acting as a Manager on Duty to ensure smooth daily operations in the store.

Responsibilities

• Implement prioritization of tasks for daily store operations and support.
• Communicate with appropriate division regarding shipment delays and errors.
• Work with Store Management and Associates to fulfill customer orders and transfers.
• Objectively assess Associate performance and provide upward feedback to management to address development opportunities.
• Field calls from customer service on order changes including address changes, cancelations, and customer issues.
• Serve as a liaison between the online fulfillment center and store operations.
• Follow all safety procedures on the dock and in all other work areas.

Requirements

• 1-3 years of relevant experience, luxury retail fashion experience.
• Excellent customer service skills.
• Ability to perform basic math computations.
• Basic proficiency with MS Office Product Suite.
• This role may require carrying up to 35 pounds.
• A flexible work schedule.