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Fifth Third Bank - West Jefferson, NC
posted about 2 months ago
Full-time - Entry Level
West Jefferson, NC
Credit Intermediation and Related Activities
About the position
The Personal Banker I position at Fifth Third Bank focuses on delivering exceptional customer service by building and maintaining strong relationships with clients. This role involves processing transactions, understanding customer financial needs, and providing tailored solutions while adhering to the bank's policies and risk management practices.
Responsibilities
- Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
- Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
- Maintain working knowledge of products, services, and processes offered.
- Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
- Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
- Provide customer support needed reinforcing the value of current and new technology.
- Process teller transactions and adhere to balancing guidelines.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
- Other duties as assigned.
Requirements
- High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
- Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
- Ability to professionally represent Fifth Third Bank in verbal and written communication.
- Exhibits business acumen.
- Demonstrated ability in making sound decisions.
- This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
