Retail Pharmacy Tech Trainee

Nantucket Cottage Hospital - Nantucket, MA

Full-time - Entry Level

Nantucket, MA

Hospitals

About the position

The Retail Pharmacy Technician Trainee position at Nantucket Cottage Hospital (NCH) is a full-time role that operates under the direct supervision of a licensed pharmacist. This position is essential in assisting with various activities within the pharmacy department, ensuring that all operations adhere to the guidelines set forth by the Massachusetts Board of Pharmacy. The trainee will engage in customer service, manage medication packaging and labeling, maintain inventory levels, and facilitate patient check-ins and check-outs. The role requires strict compliance with established procedures, and any deviations must receive prior approval from the supervising pharmacist. In this role, the technician trainee will greet customers entering the pharmacy, assess their needs, and provide professional and compassionate service. Responsibilities include receiving and checking in medications, rotating stock, completing data entry for prescriptions, and managing billing procedures. The trainee will also support the pharmacy's drug inventory system, participate in physical inventory counts, and ensure expired medications are properly segregated. Maintaining cleanliness and organization within the pharmacy is crucial, as is restocking medication dispensing areas. The trainee will learn to use various pharmacy systems, including Enterprise Rx, Script-Pro, Pickpoint, and RMS, and will escalate any issues to the pharmacists as necessary. The position requires a strong understanding of pharmacy laws and regulations, and the trainee must represent the pharmacy department and NCH professionally. Punctuality and adherence to pharmacy policies are essential, as is participation in quality improvement activities. Building and maintaining positive relationships with customers and staff while ensuring confidentiality is a key aspect of this role. The trainee will also perform other duties as assigned, contributing to the overall efficiency and effectiveness of the pharmacy department.

Responsibilities

• Greets people coming into the pharmacy and ascertains their needs.
• Provides kind and professional patient service.
• Receives, checks-in, rotates and stores all medications and supplies received from manufacturers, wholesalers and other vendors.
• Completes data entry, insurance and billing procedures and prepares prescriptions.
• Supports the system of drug inventory, distribution and quality control.
• Participates in the physical inventory of all pharmaceutical products.
• Identifies and segregates expired medications from the main inventory.
• Maintains the organization and cleanliness of the pharmacy.
• Restocks the medication dispensing areas.
• Interprets medication labels and accurately picks medications from the dispensing stock.
• Accurately counts or measures the product and places it in the proper location.
• Learns the Enterprise Rx, Script-Pro, Pickpoint and RMS systems with proficiency.
• Learns proper maintenance of all systems.
• Escalates issues to Pharmacists as needed.
• Understands the requisite laws and regulations related to the practice of the Pharmacy Technician Trainee.
• Represents the pharmacy department and NCH in a professional manner.
• Reports to work on time and gives adequate notice of absenteeism or tardiness.
• Adheres to all Pharmacy and NCH policies and procedures.
• Participates in quality improvement activities.
• Develops and maintains a positive and professional relationship with customers and NCH staff.
• Maintains confidentiality at all times.
• Performs other duties as assigned.

Requirements

• Must work under the direct supervision of the pharmacist and have no drug related offenses.
• Ability to work effectively with all NCH staff.
• Ability to provide compassionate care to patients.
• Ability to tactfully communicate with both internal and external customers.
• Ability to work well on a team as well as independently.
• Ability to recognize emergency situations and respond appropriately.
• Ability to demonstrate excellent customer service skills in a fast-paced environment.
• Ability to demonstrate adequate technical skills and judgment.
• Ability to pass department competencies.
• Ability to maintain confidentiality.
• Strong understanding of computer technology.
• Strong attention to detail.
• Exceptional organizational skills and flexibility to handle multiple tasks and deadlines.
• Must be able to communicate verbally, read and write English proficiently.
• High school diploma or equivalent required.
• Candidate must successfully complete the Massachusetts Board of Pharmacy Technician in Training application and receive a License.

Nice-to-haves

• Ability to help lift objects ranging from 5 to 30 pounds.