Retail Print Manager

Office Depot • Hialeah, FL

372d

About The Position

As a Retail Print Manager at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within a high print volume store. Your expertise in print services will help create a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee the print production process, manage equipment and supplies, and lead a customer-centric environment while fostering a positive culture aligned with Office Depot's values.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 1-3 years of experience in related field.
• Minimum two years management experience or demonstration of skills through an internal development program.
• Experience in Print Center Operations.
• Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook).
• Must be the subject matter expert in the Print Services area and associated information systems.
• Must possess advanced selling skills and strong interpersonal and communication skills.
• Must be adaptable to a changing environment and able to coach and train others in a professional setting.
• Excellent verbal and written communication skills are required.
• Ability to process information/merchandise through POS register system.
• Experience with logistics, freight, and visual merchandising displays and standards.

Nice To Haves

• Experience in retail management
• Knowledge of customer service best practices
• Familiarity with inventory management systems

Responsibilities

• Ensure delivery of memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot's selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates on print processes and selling techniques.
• Facilitate training sessions on the business model and holistic service offerings for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Operate all equipment within the Print Services area to maintain efficient production and ensure timely completion of customer orders.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including cash handling and daily store balancing.

Benefits

• 401(k)
• Competitive salaries
• Incentive program
• Opportunities for growth within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED