Radio Systems - Knoxville, TN
posted 4 days ago
About the position
PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named "The Marble City" and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city. If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands: Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the "Not-So-Crazy Cat Lady" with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. We are continuously hiring for this role. We are likely to have another class start February of 2025. If you would be interested in joining the PSB team in the future please apply and a recruiter will reach out to you once we start interviews in early next year!
Responsibilities
- Provide our customers with excellent service
- Offer and sell our vast array of products by finding product solutions which meet the customer's and their pet's needs
- Identify the customer's product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
- Follow policies & procedures to ensure quality & consistency on every customer interaction
- Consistently meet and exceed Customer Care accountabilities
Requirements
- HS diploma or GED
- 1 - 3 years of Customer Service experience preferred
- Ability to offer, promote and sell products/services to existing and prospective customers
- Great communication skills
- Ability to type at least 40 words per minute
- Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
- Passionate about improving the customer experience
- Ability to thrive in a fast-paced environment with change
Benefits
- Collaborative and creative team-oriented work environment
- Competitive benefits package including medical, dental, vision, and 401K match
- Rich wellness program including an onsite health clinic and workout facility
- Encouragement to bring your dog to work
