Retail Program Manager

$70,000 - $80,000/Yr

Jazz Home Services - Pleasanton, CA

Full-time - Mid Level

Pleasanton, CA

About the position

The Retail Program Manager at Jazz Home Services is responsible for overseeing store operations, ensuring excellent customer service, and driving sales. This role requires strong leadership skills and a proven track record in retail management, with a focus on developing sales strategies, managing a team, and building customer relationships.

Responsibilities

• Develop and implement sales strategies to meet business objectives.
• Set sales targets for the area and ensure they are achieved.
• Analyze market trends and competitors to identify opportunities for growth.
• Recruit, train, and manage a team of sales representatives.
• Monitor team performance and provide coaching to improve skills and productivity.
• Conduct regular meetings to review sales performance and address any issues.
• Build and maintain strong relationships with key customers and stakeholders.
• Address customer inquiries and resolve issues to ensure customer satisfaction.
• Conduct regular visits to key accounts and potential clients.
• Prepare regular sales reports for senior management.
• Analyze sales data to identify trends and areas for improvement.
• Manage the sales budget for the assigned area.
• Allocate resources effectively to maximize return on investment.
• Monitor expenses and ensure they stay within the allocated budget.
• Identify and pursue new business opportunities within the area.
• Develop and execute plans to expand the customer base.
• Collaborate with the marketing team to implement promotional activities.

Requirements

• 3+ years of proven sales experience.
• Proven success in developing and leading a team to accomplish area and companywide goals, including hiring, training, and coaching.
• Proven experience in a sales management role, preferably within the HVAC/Solar/Home Industry.
• Valid Driver's License.
• Experience in managing and leading a sales team.
• Demonstrated success in achieving sales targets and driving business growth.
• Solid computer skills.
• Ability and desire to learn new systems and processes quickly.
• Self-motivated with a drive to be the best.
• Coaching skills to build a strong team.

Benefits

• Fuel card
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement