Michaels - Stuart, FL
posted 4 months ago
As a Retail PT Customer Experience Manager, you will play a pivotal role in enhancing the customer experience during nights and weekends at our Jensen Beach location. This position is designed for individuals who are passionate about retail and customer service, and who thrive in a fast-paced environment. You will be responsible for leading a team of associates, ensuring that they are equipped to provide exceptional service to our customers. Your leadership will help foster a culture of innovation and teamwork, aligning with our mission to support makers and creators in their endeavors. In this role, you will oversee daily operations, manage customer interactions, and ensure that the store is well-stocked and organized. You will also be responsible for training and mentoring team members, helping them to develop their skills and grow within the company. Your ability to communicate effectively and motivate your team will be essential in creating a positive shopping experience for our customers. Additionally, you will be tasked with analyzing customer feedback and sales data to identify areas for improvement. By implementing strategies to enhance customer satisfaction, you will contribute to the overall success of the store. This position requires a flexible schedule, as you will be working during peak hours when customer traffic is highest, including nights and weekends.