Retail PT Customer Experience Manager (Nights and Weekends)

Michaels - Stuart, FL

Part-time - Entry Level

Stuart, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail PT Customer Experience Manager, you will play a pivotal role in enhancing the customer experience during nights and weekends at our Jensen Beach location. This position is designed for individuals who are passionate about retail and customer service, and who thrive in a fast-paced environment. You will be responsible for leading a team of associates, ensuring that they are equipped to provide exceptional service to our customers. Your leadership will help foster a culture of innovation and teamwork, aligning with our mission to support makers and creators in their endeavors. In this role, you will oversee daily operations, manage customer interactions, and ensure that the store is well-stocked and organized. You will also be responsible for training and mentoring team members, helping them to develop their skills and grow within the company. Your ability to communicate effectively and motivate your team will be essential in creating a positive shopping experience for our customers. Additionally, you will be tasked with analyzing customer feedback and sales data to identify areas for improvement. By implementing strategies to enhance customer satisfaction, you will contribute to the overall success of the store. This position requires a flexible schedule, as you will be working during peak hours when customer traffic is highest, including nights and weekends.

Responsibilities

• Lead and manage a team of associates during nights and weekends.
• Ensure exceptional customer service is provided at all times.
• Oversee daily store operations and maintain a well-organized environment.
• Train and mentor team members to enhance their skills and performance.
• Analyze customer feedback and sales data to identify improvement areas.
• Implement strategies to enhance customer satisfaction and store performance.

Requirements

• Previous experience in retail management or customer service roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights and weekends.
• Proficient in analyzing sales data and customer feedback.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of inventory management systems.
• Ability to foster a positive team culture.

Benefits

• Flexible scheduling to accommodate personal commitments.
• Employee discounts on store products.
• Opportunities for professional development and training.