Retail Quality Assurance Specialist II

About the position

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is seeking a Food Quality Assurance & Safety professional with a minimum of three years of retail QA experience. The role involves acting as a technical expert to ensure customer satisfaction and brand protection through education and verification of applicable product safety standards and procedures. The position supports continuous improvement through training, coaching, auditing, and mentoring, and requires regular interaction with regulatory bodies as an official liaison.

Responsibilities

• Follow up on third party food safety inspections and conduct in-depth 'root cause' analysis of food safety and sanitation procedures.
• Assess the effectiveness of corrective action plans and influence future process improvements through root cause assessment.
• Provide education and training to business partners, conducting food safety training/certification sessions.
• Develop contacts and relations with regulatory officials and actively participate in regulatory and industry meetings.
• Monitor sanitation and pest control vendor activities and ensure compliance with contractual arrangements.
• Provide direction and consultation to retail and distribution center locations regarding food safety and sanitation issues.
• Provide food safety field support for emergency situations and assess complex situations to provide practical guidance.
• Conduct regular food safety/sanitation assessments of assigned distribution center operations.
• Assist in other regulatory compliance issues including ingredient, allergen, and customer complaints.
• Analyze and interpret data/metrics to minimize food safety risks and implement solutions.

Requirements

• Bachelor's degree in life science (food science, biology, microbiology, community health) or public health field.
• Fundamental knowledge of food safety, sanitation audits, pest control, and regulatory food codes (FDA Food Code).
• A minimum of 4 years' retail food safety or quality assurance related work experience.
• Overnight travel, as necessary (approximately 15 - 25%).
• Valid driver's license.

Nice-to-haves

• Registered Sanitarian or state equivalent and Certified Professional-Food Safety (CP-FS) credentials.
• Master's degree in public health or food science related field.
• Maintain Food Protection Manager Certification and CFPM Test Administrator qualification.

Benefits

• Diversity, Equity, Inclusion and Belonging initiatives.
• Focus on total wellness, including physical, financial, and emotional wellness.
• Opportunities for personal and professional growth.