Retail Relationship Banker

$41,715 - $55,000/Yr

BMO - Kearney, NE

Full-time - Entry Level

Kearney, NE

Credit Intermediation and Related Activities

About the position

The position involves delivering exceptional service to BMO customers and prospects by identifying their needs and providing tailored financial solutions. The role requires collaboration within the branch and with BMO partners to enhance customer experience and achieve business objectives. It also includes acting as an originator of consumer loans, requiring compliance with various regulations and a commitment to ethical practices.

Responsibilities

• Deliver exceptional service to customers and prospects.
• Identify customer needs and provide advice on financial solutions.
• Engage with existing customers to grow loyalty and identify opportunities.
• Conduct needs assessments to recommend tailored banking solutions.
• Offer guidance on digital and self-serve banking options.
• Support customer transaction needs based on traffic.
• Generate appointments and build relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Find creative approaches to personalize customer experiences.
• Contribute to business results and overall branch experience.
• Work at multiple branches as needed, with varying schedules.
• Follow risk and compliance processes to safeguard customer assets.
• Stay current with financial services marketplace and regulatory environment.
• Maintain knowledge of personal banking products and trends.
• Identify and report suspicious activity related to money laundering.
• Comply with legal and regulatory requirements for the jurisdiction.
• Complete complex tasks and handle escalations from other employees.
• Analyze issues and determine next steps.

Requirements

• Typically 2 - 3 years of relevant experience.
• Post-secondary degree in a related field or equivalent education and experience.
• Registration to sell investment products (Canada only).
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs.
• Experience in financial services is an asset.
• Confident in using social media, tablets, and online tools.
• Experience in a consultative customer service or sales role.
• Strong interpersonal skills to build rapport with customers.
• Aptitude for listening, problem-solving, and responding flexibly.
• Good verbal and written communication skills.
• Good organization and collaboration skills.
• Good analytical and problem-solving skills.

Nice-to-haves

• Experience in consultative sales environments.
• Knowledge of retail investments and lending products.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives
• Discretionary bonuses
• Other perks and rewards