Retail Relationship Banker

$41,715 - $55,000/Yr

BMO - Starbuck, MN

Full-time - Entry Level

Starbuck, MN

Credit Intermediation and Related Activities

About the position

The position involves delivering exceptional service to BMO customers and prospects by identifying their needs and providing tailored financial solutions. The role requires collaboration within the branch and with BMO partners to enhance customer experience and achieve business objectives. It includes acting as an originator of consumer loans, engaging with customers to assess their needs, and making credit recommendations while ensuring compliance with legal and regulatory requirements.

Responsibilities

• Deliver exceptional service to customers and prospects.
• Identify customer needs and provide tailored financial solutions.
• Engage with existing customers to grow loyalty and identify opportunities.
• Complete needs assessments to recommend banking solutions.
• Support customer transactions based on traffic and needs.
• Generate appointments and build relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Contribute to the ongoing improvement of the branch customer experience.

Requirements

• 2-3 years of relevant experience in financial services or a related field.
• Post-secondary degree in a related field is desirable.
• Registration to sell investment products (Canada only).
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs.
• Experience in a consultative customer service or sales role.
• Strong interpersonal skills and ability to build rapport with customers.
• Aptitude for listening, problem-solving, and responding creatively to challenges.

Nice-to-haves

• Experience with social media, tablets, smartphones, and online tools.
• Passionate commitment to helping customers and delivering personal experiences.
• Resourceful self-starter with confidence to approach customers.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans