Retail Relationship Banker

$41,715 - $67,000/Yr

BMO - Baldwin Park, CA

Full-time - Entry Level

Baldwin Park, CA

Credit Intermediation and Related Activities

About the position

The Retail Relationship Banker at BMO Financial Group is responsible for delivering exceptional service to customers and prospects by identifying their financial needs and providing tailored solutions. This role involves engaging with customers to enhance loyalty, offering advice on banking products, and ensuring compliance with regulatory requirements. The banker will work collaboratively within the branch and with partners to achieve business objectives and improve the overall customer experience.

Responsibilities

• Deliver exceptional service to BMO customers and prospects.
• Identify customer needs and provide advice on financial solutions.
• Engage with existing customers and prospects to grow loyalty and identify opportunities.
• Conduct needs assessments to recommend tailored banking solutions.
• Offer guidance on digital and self-serve banking options.
• Support customer transaction needs based on traffic.
• Generate appointments and build new relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Find creative approaches to personalize customer experiences.
• Contribute to business results and overall branch experience.
• Work at multiple branches as needed, with varying schedules.
• Follow risk and compliance processes to safeguard customer assets.
• Stay current with financial services marketplace and regulatory environment.
• Maintain knowledge of personal banking products and trends.
• Identify and report suspicious activity related to money laundering.
• Comply with legal and regulatory requirements for the jurisdiction.

Requirements

• Typically 2 - 3 years of relevant experience in financial services.
• Post-secondary degree in a related field is desirable.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs.
• Experience in a consultative customer service or sales role.
• Confident in using social media, tablets, and online tools.
• Strong interpersonal skills to build rapport with customers.
• Aptitude for listening, problem-solving, and responding creatively.
• Good verbal and written communication skills.
• Strong organizational and analytical skills.

Nice-to-haves

• Experience in financial services is an asset.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• Resourceful self-starter with courage to approach customers.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives
• Discretionary bonuses