Retail Relationship Banker

$41,715 - $63,700/Yr

BMO - Eau Claire, WI

Full-time - Entry Level

Eau Claire, WI

Credit Intermediation and Related Activities

About the position

The Retail Relationship Banker at BMO Financial is responsible for delivering exceptional service to customers and prospects, identifying their financial needs, and providing tailored solutions. This role involves engaging with customers to enhance loyalty, offering advice on banking products, and ensuring compliance with regulatory requirements. The banker will work collaboratively within the branch and with partners to achieve business objectives and improve the overall customer experience.

Responsibilities

• Deliver exceptional service to BMO customers and prospects.
• Identify customer needs and provide advice on financial solutions.
• Engage with existing customers and prospects to grow loyalty.
• Conduct needs assessments to recommend tailored banking solutions.
• Support customer transactions based on traffic and needs.
• Generate appointments and build new relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Contribute to the ongoing improvement of the branch customer experience.
• Maintain current knowledge of personal banking products and trends.
• Identify and report suspicious activity related to money laundering.
• Comply with legal and regulatory requirements.

Requirements

• Typically 2 - 3 years of relevant experience in financial services.
• Post-secondary degree in a related field is desirable.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs.
• Experience in a consultative customer service or sales role.
• Strong interpersonal skills and ability to build rapport with customers.
• Aptitude for listening, problem-solving, and responding creatively to challenges.
• Good verbal and written communication skills.
• Good organizational and analytical skills.

Nice-to-haves

• Experience in financial services is an asset.
• Confident in using social media and online tools.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives
• Discretionary bonuses