Retail Relationship Banker

$41,715 - $63,700/Yr

BMO - Cedarburg, WI

Full-time - Entry Level

Cedarburg, WI

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Retail Relationship Banker is responsible for delivering exceptional service to customers and prospects at BMO, identifying their financial needs, and providing tailored advice and solutions. This role involves acting as an originator of consumer loans, engaging with customers to enhance loyalty, and collaborating with branch teams to achieve business objectives. The position requires compliance with regulatory requirements and a focus on maintaining the quality of the lending portfolio while ensuring a positive customer experience.

Responsibilities

• Deliver exceptional service to BMO customers and prospects.
• Identify customer needs and provide advice on financial solutions.
• Act as an originator of consumer loans in compliance with regulations.
• Engage with existing customers to grow loyalty and identify opportunities.
• Provide needs-based assessments and recommend tailored solutions.
• Support customer transactions based on traffic and needs.
• Generate appointments and build new relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Contribute to the ongoing improvement of the branch customer experience.

Requirements

• Typically 2 - 3 years of relevant experience.
• Post-secondary degree in a related field is desirable.
• Working knowledge of personal and small business customer needs.
• Experience in financial services is an asset.
• Confident in using social media and online tools.
• Experience in a consultative customer service or sales role.
• Strong interpersonal skills to build rapport with customers.
• Aptitude for listening, problem-solving, and responding creatively.

Nice-to-haves

• Experience with retail investments and lending products.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans