Retail Relief Supervisor 2

About the position

This job contributes to Baldwin Wallace University Retail success by assisting the store manager in executing store operations during scheduled shifts. This position consists of organizing the team members so they can create and maintain the 'Standard Experience' for our customers. The supervisor is responsible for modeling and acting in accordance with BW Starbucks guiding principles and follows proper HACCP procedures.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of BW Dining.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating efficiently.
• Provides quality and consistently for all customers by adhering to all recipes and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Delivers legendary customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the 'Third Place' environment during each shift.
• Assists with new employee training.
• Positively reinforcing successful performance and providing respectful and encouraging coaching as needed.
• Communicates feedback to store manager on team member's performance during shift.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift.
• Contributes to positive team environment by recognizing alarms or changes in workers morale and performance.
• Developing positive relationships with shift associates.
• Understanding and addressing individual motivation, needs and concerns.
• Communicating them to the store manager.
• Follows up with employees during the shift to ensure the delivery of legendary customer service for all customers and consistency of products.
• Reinforces BW Dining policies and procedures.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows all operational policies and procedures, including those for cash handling and safety & security.
• Ensures the safety of all team members during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Responsible with counting the opening and/or closing cash drawers.
• Maintains regular and consistent attendance and punctuality.
• Supports the sustainability efforts of the BW campus recycling and composting procedures.
• Takes monthly inventory.
• Orders products weekly.
• Oversees operation in absence of manager.
• Assists Manager with scheduling on a weekly basis.

Requirements

• Must be Servsafe certified.
• H.S. degree with three-five years' experience in a supervisory or leadership position preferred.
• Working knowledge of computer operating systems, including windows databases and spreadsheet application Excel, PowerPoint, Word.
• Knowledge of FS Software, Etime, Datatel, Publisher, Micros, and Scheduler.
• Strong interpersonal skills.
• Team player as well as a team leader.
• Strategic thinker with the ability to multi-task and troubleshoot.
• Promote positive public relations by always offering the best possible service.
• Basic accounting skills.
• Schedule flexibility.
• Knowledge of the retail environment.

Benefits

• Full Time, Non Exempt status.
• Weekend Rotation, Special Events and or Holidays work schedule.