Retail Replenishment Manager

Michaels - Chelmsford, MA

Part-time,Full-time - Mid Level

Chelmsford, MA

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Replenishment Manager at Michaels is responsible for leading and supporting inventory management and merchandising standards to ensure a well-stocked and visually appealing store for customers. This role involves delivering excellent customer service, managing store operations, and ensuring compliance with company policies and procedures.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs.
• Manage and support the truck processes and lead teams to ensure standards are met.
• Manage, execute and support the planogram process (POG's) to standard.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Maintain seasonal sets and feature space to visual merchandising standards.
• Assist with interviewing, on-boarding, coaching, and training of new Team members.
• Interact with customers in a respectful manner and provide solutions to their inquiries.
• Assist with Omni channel processes.

Requirements

• Customer service experience.
• Retail merchandising experience.
• Ability to communicate in English.

Nice-to-haves

• Special Certifications in retail merchandising and customer service.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount