Retail Sales Agent | Foothills

Omni Hotels & Resorts - Austin, TX

Full-time - Entry Level

Austin, TX

Accommodation

About the position

The Retail Sales Agent at Barton Creek Country Club is responsible for providing exceptional customer service in a dynamic hospitality environment. This role emphasizes teamwork and individual excellence, ensuring that guests and members receive personalized attention and support during their visits. The position involves maintaining high standards of appearance, managing golf shop operations, and promoting the resort's interests while creating memorable experiences for customers.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, including wearing the proper attire/uniform and name tag when working.
• Greet every guest and member enthusiastically and provide a customer-friendly environment.
• Retain and use member and guest names consistently.
• Responsible for communication and coordination with golf service staff, merchandise sales, and tending to the needs of all customers that enter the golf shop.
• Maintain working knowledge of golf operations for all courses.
• Perform duties and meet requirements for sales, rentals, tournament golf leagues, and services as deemed necessary by the Director of Golf, Head Golf Professional, and Assistant Professionals.
• Assist with reserving tee times, player check-in, and tee sheet management.
• Promote the interests of the Resort and Club in providing service to guests and members.
• Assist in maintaining orderly presentation of the golf shop.
• Assist with any inventory counts as needed.
• Maintain and balance daily cash register.

Requirements

• Must have excellent verbal communication skills.
• Education in golf or related field is preferred.
• Excellent customer service skills.
• English language proficiency required.
• Flexibility for scheduling - must work most weekends and some holidays.