Retail Sales Associate - 3137

$24,960 - $31,200/Yr

FirstCash Holdings, Inc. - Toledo, OH

Full-time - Entry Level

Toledo, OH

About the position

The Full-Time Retail Sales Associate at Cash America Pawn is an entry-level position focused on providing exceptional customer service in a pawn store environment. Associates will engage with customers, process sales and loans, and maintain the store's merchandise display. The role offers a base hourly wage along with commission opportunities based on individual performance, making it a rewarding position for those who thrive in a sales-driven environment.

Responsibilities

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.

Nice-to-haves

• Bilingual applicants are encouraged to apply.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Earned Wage Access program available from the second day of employment.
• Unlimited commission potential above the hourly base rate.
• Paid vacation after six months of active, full-time service, with additional vacation granted on anniversaries.
• Sick/Personal time granted after six months of employment and on anniversaries thereafter.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.