Retail Sales Associate - Ambassador Town Center

Old Navy - Lafayette, LA

Part-time - Entry Level

Lafayette, LA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

At Old Navy, we are redefining the retail experience by making fashion accessible and enjoyable for everyone. As a Retail Sales Associate at our Ambassador Town Center location, you will play a crucial role in engaging with customers and providing them with exceptional service. Your primary responsibility will be to connect with customers, understand their needs, and offer them the best shopping experience possible. You will become an expert in our product offerings, using your knowledge to educate and inspire customers about our current merchandise assortment, store promotions, and events. Your goal is to embody our brand values and foster customer loyalty while maintaining high productivity levels. In this fast-paced environment, you will be expected to master the brand's selling behaviors and apply them with every customer interaction. This includes acknowledging and assisting customers promptly, locating merchandise efficiently, and answering questions accurately. You will also be responsible for offering style and outfit suggestions, utilizing mannequins and displays for inspiration, and promoting our loyalty programs to enhance customer engagement. Your role will involve supporting various operational processes on the sales floor, in fitting rooms, at checkout, and in the back of house as needed. Being courteous and responsive to both internal and external requests is essential, as is the ability to exchange and verify job-related information to provide effective support.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors and apply them with every customer interaction.
• Acknowledge and assist customers; locate merchandise efficiently using various methods.
• Answer customer questions quickly and accurately.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote customer loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Requirements

• Good communication skills with the ability to utilize technology effectively.
• Strong problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.