About the position
As a Retail Sales Associate at Macy's, you will play a crucial role in delivering exceptional customer service and creating memorable shopping experiences. Your primary responsibility will be to assist customers in finding the products they need while also suggesting additional items that may enhance their shopping experience. You will become well-versed in Macy's merchandise and services, allowing you to provide knowledgeable assistance to customers. Your positive and welcoming demeanor will contribute to a fun and inclusive team environment, where collaboration is key to achieving sales goals. In this role, you will be expected to master store products, services, loyalty programs, and Macy's sales systems. This knowledge will empower you to effectively assist customers and respond to their requests for additional merchandise or assistance. You will also play a vital role in maintaining the organization of merchandise, ensuring that the selling floor and fitting rooms meet recovery standards. Additionally, you will be responsible for updating pricing and signage, ensuring that merchandise is presented optimally and that pricing is accurate. Macy's is committed to fostering a diverse and inclusive workplace, and as a Retail Sales Associate, you will be expected to uphold these values in your interactions with customers and colleagues. Flexibility in your availability is essential, as you may be required to work days, evenings, weekends, and holidays. This position does not require prior education or experience, making it an excellent opportunity for individuals looking to start their careers in retail.
Responsibilities
- Master store products, services, loyalty programs, and Macy's sales systems to assist customers effectively.
- Develop customer relationships to grow business and expand the client base.
- Respond to customer requests for additional merchandise or assistance, including using electronic devices for shopping.
- Assist in locating and pulling merchandise to fulfill digital customer orders.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Deliver optimal merchandise execution presentation, ensuring accurate pricing and timely markdowns.
Requirements
- No education or experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to handle electronic devices with ease.
- Strong interpersonal skills and a willingness to learn about customers.
Benefits
- 401k
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Paid time off (PTO) accruals
- Holidays
- Fully-funded education benefits including tuition, books, and fees
- Employee Assistance Program (mental health and financial literacy resources)
- Merchandise discounts
- Colleague Resource Groups (CRGs) and volunteer opportunities
