Retail Sales Associate - Chicago Ridge Mall

About the position

The Retail Sales Associate at Old Navy is responsible for providing exceptional customer service and engaging with customers to enhance their shopping experience. This role involves educating customers about products, promotions, and store events while executing operational processes efficiently. The associate aims to build brand loyalty and deliver a premium customer experience in a fast-paced retail environment.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors to enhance customer experience.
• Acknowledge and assist customers; locate merchandise efficiently.
• Offer style and outfit suggestions to customers using mannequins and displays.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Respond courteously to internal and external requests.
• Exchange and verify job-related information to provide support.

Requirements

• Good communication skills and ability to utilize technology effectively.
• Problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.