About the position
As a Retail Sales Associate at Macy's, you will play a crucial role in delivering exceptional customer service and creating memorable shopping experiences. Your primary responsibility will be to assist customers in finding the products they need while also suggesting additional items that may enhance their shopping experience. You will become well-versed in Macy's merchandise and services, allowing you to provide knowledgeable assistance to customers. Your positive and welcoming demeanor will contribute to a fun and inclusive team environment, where collaboration is key to achieving sales goals. In this role, you will be expected to master store products, services, loyalty programs, and Macy's sales systems. This knowledge will enable you to effectively assist customers and respond to their requests for additional merchandise or assistance. You will also be responsible for maintaining department recovery standards, ensuring that the selling floor and fitting rooms are organized and presentable. Additionally, you will update pricing and signage to ensure accurate merchandise presentation and timely processing of markdowns. Macy's is committed to fostering a diverse and inclusive workplace, and as a Retail Sales Associate, you will be expected to uphold these values in your interactions with customers and colleagues. Flexibility in your availability is essential, as you may be required to work days, evenings, weekends, and holidays. This position does not require any prior education or experience, making it an excellent opportunity for individuals looking to start their careers in retail.
Responsibilities
- Master store products, services, loyalty programs, and Macy's sales systems to assist customers effectively.
- Develop customer relationships to grow business and expand the client base.
- Respond to customer requests for additional merchandise or assistance, including using electronic devices for shopping.
- Assist in locating and pulling merchandise to fulfill digital customer orders.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Deliver optimal merchandise execution presentation, ensuring accurate pricing and timely markdown processing.
Requirements
- No education or experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to stand and walk for prolonged periods.
- Capability to lift and/or move up to 25 lbs.
Nice-to-haves
- Enjoy meeting people and sharing information.
- Resourceful and adaptable to changing priorities.
- Comfortable handling electronic devices.
Benefits
- 401k
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Paid time off (PTO) accruals
- Holidays
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-funded education benefits including tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs) and volunteer opportunities
