Elements Massage - Walnut, CA

posted about 2 months ago

Full-time - Entry Level
Walnut, CA
Personal and Laundry Services

About the position

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Our mission is to improve the lives of everyone we touch, starting with you. If you enjoy sales and client service and would like to apply your skills in a peaceful wellness environment, this may be the perfect opportunity. As a Retail Sales Associate, you will play a crucial role in enhancing the customer experience and driving sales through effective communication and service. You will be responsible for engaging with clients, understanding their needs, and providing them with the best solutions to meet those needs. Your role will also involve maintaining a clean and welcoming environment for clients, ensuring that every visit is a positive one. In this position, you will be expected to work flexible hours, including evenings and weekends, to accommodate the business needs. The ideal candidate will be someone who thrives in a team-oriented environment and is passionate about providing exceptional customer service. You will have the opportunity to build lasting relationships with clients and contribute to their overall wellness journey. Your success will be measured not only by your sales performance but also by the satisfaction and loyalty of the clients you serve.

Responsibilities

  • Membership sales
  • Client service, including check-in/check-out, answering client questions about our services and their accounts, and problem resolution
  • Light housekeeping
  • Other duties as assigned by management
  • Flexibility to work some evening and weekend shifts as needed

Requirements

  • Prior retail sales experience preferred, especially selling memberships or services in-person to potential clients
  • Customer service experience in a spa-like or similar environment is preferred
  • Familiarity with modern office tools and systems; ability to quickly build proficiency in new computer programs
  • Self-motivated individuals who are able to manage time and prioritize tasks without constant supervision
  • A good listener who enjoys building rapport and making sure we meet the needs of current and prospective clients

Nice-to-haves

  • Experience in a wellness or spa environment
  • Proven sales process experience to sell the monthly Elements Wellness Program and build customer loyalty
  • Ability to turn client criticism into a story of great customer service

Benefits

  • Pay up to $18 per hour depending on experience
  • Significant monthly bonus opportunities based on monthly sales conversion
  • A complimentary monthly massage at the studio
  • Free chiropractic care
  • Optional participation in CalSavers 401k & Aflac supplemental insurance
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