Retail Sales Associate / Customer Service

$29,120 - $37,440/Yr

Elements Massage

Full-time - Entry Level

Personal and Laundry Services

About the position

The Retail Sales Associate / Customer Service role at Elements Massage focuses on enhancing client experiences through effective sales and exceptional customer service. Associates are responsible for selling wellness programs, building customer loyalty, and ensuring a positive environment for both clients and team members.

Responsibilities

• Follow the proven sales process to sell the Elements Wellness Program.
• Build customer loyalty through effective communication and service.
• Listen actively to clients and address their needs and concerns.
• Turn client criticism into opportunities for great customer service.
• Sell memberships or services in-person to potential clients.
• Utilize modern office tools for scheduling and payment processing.

Requirements

• Prior retail sales experience, preferably in a spa-like environment.
• Experience in selling memberships or services in-person.
• Strong customer service skills with a focus on hospitality and attention to detail.
• Ability to follow a structured sales process.
• Familiarity with modern office tools and systems.

Nice-to-haves

• Experience in a customer service role within a spa or wellness environment.
• Ability to create a positive work environment for employees.

Benefits

• Pay range of $14 - $18 per hour depending on experience.
• Bonuses based on monthly conversion numbers.
• Complimentary monthly massage at the studio.
• Commission for wellness plan sales with opportunities to earn additional bonuses.