Retail Sales Associate / Customer Service

$34,320 - $34,320/Yr

Elements Massage - University Park, FL

Full-time - Entry Level

University Park, FL

Personal and Laundry Services

About the position

The Retail Sales Associate / Customer Service role at Elements Therapeutic Massage focuses on positively impacting clients' lives through exceptional service and sales. Associates will follow a proven sales process to promote the Elements Wellness Program, fostering customer loyalty while earning commission on wellness plan sales. This position emphasizes the importance of listening to clients and transforming feedback into opportunities for outstanding service.

Responsibilities

• Follow the proven sales process to sell the monthly Elements Wellness Program.
• Build and maintain customer loyalty through exceptional service.
• Listen actively to clients and address their needs and concerns.
• Transform client criticism into positive customer service experiences.
• Process scheduling and payments using modern office tools and systems.

Requirements

• Prior retail sales experience preferred, especially in selling memberships or services in-person.
• Customer service experience in a spa-like or similar environment is preferred.
• Familiarity with modern office tools and systems for scheduling and payments.
• Strong communication skills, with a focus on listening to clients.

Nice-to-haves

• Experience in a wellness or spa environment.
• Ability to create a positive work environment for employees.

Benefits

• Pay of $16.50 per hour depending on experience.
• Bonuses based on monthly conversion numbers.
• Medical insurance coverage.
• A complimentary monthly massage at the studio.
• Commission for wellness plan sales.